TGI Capitals is an online Forex broker working with both retail and institutional clients. The company offers the MetaTrader 5 trading platform in its desktop and mobile versions. In this review though we will focus on another product of TGI Capitals, the client cabinet. This is integrated with the MT5 and is the main point of interaction between clients and the broker. Let’s see what the platform has got going for it.
The Trader’s Cabinet Dashboard at a Glance
The dashboard presents a rather simplistic view of the client’s profile. Apart from personal information, it features a CTA in case an account needs to be credited or debited. An interesting feature is the integrated chart showing the balance of deposits and withdrawals for the corresponding trader.
The User Admin Section
This is the place where one can edit his account information; change his security settings; upload his documents in order for his account to be verified and manage his bank accounts. From what we see in this tab, there is no option to input either credit card information, or any other of the well-known PSPs in the industry. This limitation should be carefully considered before one decides to open an account with the company.
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There are different levels of security offered by TGI Capitals, and they are all a matter of client preference. Upon login a user can request no further checks, or alternatively, an automatic email authentication can be enabled. For those who want an extra layer of security, the Google 2-step authentication can be turned on.
The Trading Account Tab
It gives users the chance to request the opening of a new account. In doing that, they can choose the type and the desired leverage. The settings subsection is designed to allow the modification of some account parameters. However, the only options provided in this respect are a password change and a balance/equity check. This is clearly insufficient, and demonstrates a low level of integration between the platform and the MT5.
The Deposit/Withdrawal and the Finance Sections
The Deposit section has a light and user-friendly interface. Users are given the chance to deposit by bank wire, Bitcoin and Perfect Money. For withdrawals only bank wires are supported. From the Finance area, traders can transfer funds between trading accounts, from their wallet to their accounts, or vice versa.
The Reports Area
It features a variety of reports that give clients the chance to carefully follow the transfer of funds from and to their accounts. Some of the key ones are the deposit/withdrawal report; internal transfer report; external transfer report; balance transfer report; trading report and more. A wide variety of filters allows traders to narrow down their search to the exact data figures they want to see.
The Support Tab
The support section is where clients can log tickets in case they have a trade or payment related issue. The area is organized pretty well, which gives users the chance to follow their open, closed, answered, pending and on-hold tickets. The system also displays which company employee is responsible for each ticket.
Security is among the main priorities of companies operating within the Forex and CFD industry. TGI Capitals has made sure it makes no exception in this respect. Its system offers three different levels of security, so it is a matter of a trader’s choice to pick one. The lowest level requires no additional checks upon login and is suitable for those not so concerned about security issues. An automatic email authentication is the right choice for those that want to have more control over login activity. The highest level, the Google 2-step authentication, is suitable for clients really keen on system security.
Customer care is not among the strengths of TGI Capitals. Although the tickets system functions OK, the only other option to get in touch with company employees is via email. This substantially slows down the communication process and makes it hard to receive a prompt response in case of an urgent issue.
Focused mainly on the Forex segment of the market, TGI Capital offers its services to both retail and institutional clients. The products that the company has in store are the MT5 platform and a trader’s cabinet. As the MetaTrader needs no introduction, we focused this review on the client area instead. It is light and easy to use and has overall good security. The level of integration with the MT5 is low, and is definitely something that the company has to work on. A better integration will provide customers with a lot more flexibility and make usage of the platform much more efficient.
Based on the review above, on the scale from 1 to 10, our FinTechTycoon expert score is an unimpressive
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